When faced with connectivity issues, please first unplug the Feedlync box from its power supply and leave disconnected for at least 12 minutes. Switch it back on after this time, wait until you have two green lights and reconnect to the box WiFi. If the connectivity does not improve please ensure the following settings are enabled on the device:
- Ensure the device is connected to the box WiFi.
- Check the Feedlync app to ensure the WiFi and Cloud symbol both have green ticks.
- Reset local data in the app.
- Ensure that in the device, mobile data and location settings are both turned on.
- If the app is running slow, uninstall the app and re-install or clear data from the device settings. Settings > Apps > Cowconnect > Storage > Clear Data.
- Check the device for software updates.
If the issue still persists, please get in touch with us.